Returns & Refunds (Fresh Treats)

 

All of our treats are handmade and made fresh to order. Due to the perishable nature of these products, we cannot accept returns on opened or used items.

 

If your order arrives damaged, incorrect, or you believe there is an issue, please contact us within 48 hours of delivery with photos, and we will do our best to resolve the problem.

This may include a replacement or refund depending on the situation.

 

This does not affect your statutory rights.

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Shipping Times

 

All treats are made fresh to order. Please allow up to 14 working days for your order to be dispatched.

 

If you require your order by a particular date, please contact us before ordering. We cannot guarantee earlier delivery unless agreed in advance.

 

Please note: working days exclude weekends and bank holidays.

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Non-Perishable Returns

 

If you purchase a non-perishable item (e.g., accessories, packaging, or merchandise), you have the right to return it within 14 days of receiving it, provided it is unused, unopened, and in its original condition.

 

Return postage costs are the responsibility of the customer unless the item is faulty.

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Postage & Damages

 

We package all orders securely using protective materials.

If your parcel arrives damaged, please contact us within 48 hours with photographs of the packaging and items.

 

We will work with you to offer a replacement or refund where appropriate.

 

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Order Hasn’t Arrived?

 

If your order has not arrived, please contact us within 25 days of purchase with your order confirmation. We will investigate and provide assistance.

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Cancellations

 

As treats are made fresh to order, cancellations must be requested within 24 hours of purchase.

After this time, we may have already begun preparing your order and cannot guarantee cancellation.

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Delays & Postal Strikes

 

We ship all parcels using Royal Mail 2nd Class, which typically arrives within 2–3 working days after dispatch.

 

We are not responsible for delays caused by Royal Mail, including postal strikes or seasonal backlogs.

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Contact

 

For any queries, please email us at: contact@milliesbarkery.com

 

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